Thank you for shopping with eToolscity!

If you would like to return a product, you must initiate a return request within 14 days of delivery and the return must be postmarked within 30 days of delivery for a refund (shipping and handling is non-refundable, and buyer is responsible for return shipping cost). If a new and unused item is returned opened, we may deduct a 15% restocking fee from your refund. Used items are non-refundable. If an item is returned but is not in its original condition, is damaged or missing parts for reasons not due to our error, we may deduct up to 50% of items price from your refund, or we may reject your return.

To initiate a return, please email sales@etoolscity.com to obtain a Return Merchandise Authorization (RMA). Returns without RMA will not be accepted. A prepaid return label is available upon request, for a return postage fee which will be deducted from your order refund.